One of India’s Largest Conglomerates headquartered in Mumbai
Problem Statement
Automate the survey feedback comment classification process and also predict the future comment classification
Solution Approach
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Model Dataset
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Random Forest
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Network issues, Voice issue, data issue ,customer service issue and multiple issues
Business Impact
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Leverage Customer experience around their product
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Ensemble Classifier produces Higher Accuracy as compared to individual algorithm
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Through interactive dashboard the concerned team can get the idea of the main problems
Critical Success Factors
- Greenplum Database
- Interactive Dashboard Deployment
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