Best in class customer experience with the help of AI Driven Operational excellence & intelligent process automation. How can one move from reactive customer services to proactive? Customer service for Sales, voice and non-voice processes. Evolution of chatbots, voice bots and end to end process automation.
Featured Article: Author: Aditya Khandekar, President, Corridor Platforms India Left Shift – A software development concept The core concept of left shifting started from testing, where we shift the testing phase to earlier phases in the software life cycle. The goal is to test early, fix bugs close to source of issue and prevent backloading […]
Even in the middle of a pandemic, companies including Amazon, Microsoft, and Google continue to thrive thanks to their control over the cloud infrastructure market. When we talk about regulating big tech, the discussion usually centers on online privacy and location tracking, but we never seem to discuss the control these companies have over a vast […]
Featured Article: Author: Deependra Singh, VP & Head Data Science and Analytics, Network 18 In recent years, the term “Artificial Intelligence” has been making headlines in almost every industry. From healthcare to finance, AI is transforming the way we work and live. But what about the media landscape? Could AI be a game-changer in this […]
Featured Article: Author: Princy Gupta, Data Analytics Leader, Honeywell Artificial Intelligence (AI) is revolutionizing the global economy, providing unprecedented opportunities for businesses and governments to thrive in the age of data. According to McKinsey’s latest report, AI is projected to contribute $13 trillion to the global economy by 2030, a figure equivalent to the output […]
