Best in class customer experience with the help of AI Driven Operational excellence & intelligent process automation. How can one move from reactive customer services to proactive? Customer service for Sales, voice and non-voice processes. Evolution of chatbots, voice bots and end to end process automation.
Featured Article: Author: Mradul Jain, AB InBev Large language models, such as GPT, Llama, Bard, etc. have gained immense popularity for their ability to generate coherent and contextually relevant text. Evaluating the performance of these models is crucial to ensure their reliability and utility. To accomplish this, a range of metrics have been developed. In […]
Two British hospitals are using a distributed ledger to track the cold storage of sensitive COVID-19 vaccines The mass campaign to inoculate millions against COVID-19 was always going to be a monumental challenge. The fact that some vaccines are rendered useless if not kept at ultralow temperatures only complicates matters. The U.K.’s National Health Service, […]
Since its inception, AI has experienced at least two major hype cycles with resulting winters of disillusionment. Although after the first “winter”, many financial firms deployed a number of successful applications, by the 1990s, AI went into its second winter of disillusionment as realization set in that these systems were harder and more costly to build and maintain […]
Featured Article: Author: Vipin Verma, Orange Business Services Introduction to Generative AI in Human Resources Human Resources (HR) is a critical function in any organization, responsible for managing and developing the most valuable asset: the workforce. With the advancements in technology, particularly in the field of Artificial Intelligence (AI), HR has the opportunity to unlock […]
