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AI Driven customer service transformation

January 24, 2021

Dr Shivani Rai Gupta
AI COE Lead at Reliance Jio

Best in class customer experience with the help of AI Driven Operational excellence & intelligent process automation. How can one move from reactive customer services to proactive? Customer service for Sales, voice and non-voice processes. Evolution of chatbots, voice bots and end to end process automation.

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  • Impact of C19 on upskilling and Edtech

    After nearly one year under lockdown, here is how the coronavirus pandemic has impacted the upskilling and edtech platforms across the country. . Overnight in March 2020, COVID19 forced employees and companies to change the way they worked and lived. Regardless of job role, this situation transformed the way every working professional went about their […]

  • Data Governance: Three trends in 2021

    In 2021, the focus of financial services will be inclined to enable digital customer journeys as well as to sustain and grow revenue streams.   Actively governing data will make managing it more formalized thus making it more available, less complex to understand, and protect the customers’ data rights. Three principles and associated formalized dimensions […]

  • Amazon, Microsoft, Google: Platform of choice for European cloud services

    Amazon Web Services (AWS), Microsoft, and Google are continuing to blot out European service providers as the platform of choice for European cloud services, according to a new report from Synergy Research Group. The report found that while the European cloud market has more than tripled over the past three years, European service providers have seen their […]