Best in class customer experience with the help of AI Driven Operational excellence & intelligent process automation. How can one move from reactive customer services to proactive? Customer service for Sales, voice and non-voice processes. Evolution of chatbots, voice bots and end to end process automation.
Featured Article: Author: Siddharth Shah, Airtel In today’s rapidly changing digital world, telecom players are undergoing a transformation from being mere connectivity service providers to becoming comprehensive digital platforms. This is driven by the interplay of dynamically evolving customer expectations and opportunities for long-term growth. Telcos are diversifying their offerings and in fact, a McKinsey […]
Firm has tied up with a private manufacturer that can produce 10,000 pieces a day. But Fesschain is now scouting for a suitable location in Noida to set up its own production unit Homegrown blockchain technology company Fesschain is targetting almost 10 shipments of its smartphones in the next 6-12 months. The company, which has recently entered mobile handset […]
Author: Anindya Bera, Senior Manager – Anaytics, Genpact A supply chain is a complex network of individuals and agents who exchange materials or information in a business ecosystem. The items which are used on day-to-day basis are created by a global collaboration between suppliers, manufacturers, and logistics carriers. What makes this complex? It is the […]
Featured Article Author: Jemima Joy, ProV International Artificial Intelligence (AI) has transformed industries and opened doors to remarkable advancements, from generative art to complex decision-making systems. However, AI’s rapid growth comes with an often-overlooked environmental cost—its carbon footprint. As the demand for AI-powered tools grows, so does the energy consumption required to develop, train, and […]
