Best in class customer experience with the help of AI Driven Operational excellence & intelligent process automation. How can one move from reactive customer services to proactive? Customer service for Sales, voice and non-voice processes. Evolution of chatbots, voice bots and end to end process automation.
Featured Article: Author: Mahadevann Iyerr, Co-founder & CEO, MAAVRUS Today customers are inundated with a plethora of choices and so it is very easy for them to shop around across multiple products & retailers. Also given the level of increasing clutter around communication and the proliferation of new products and service offerings, new customer acquisition […]
Featured Article: Author: Sai Nikhilesh Kasturi, Data Science & Analytics, Customer Insights & Analysis, American Airlines One of the foremost interesting and challenging things about data science hackathons in Kaggle is struggling to maintain the same ranks on both public and private leader boards. I also have been a victim in struggling to keep the […]
From ransomware schemes to supply chain attacks, this year melded classic hacks with extraordinary circumstances. WHAT A WAY to kick off a new decade. 2020 showcased all of the digital risks and cybersecurity woes you’ve come to expect in the modern era, but this year was unique in the ways Covid-19 radically and tragically transformed life around the […]
Featured Article: Author: Abhishek Tandon, Director, Customer Success for Fosfor, LTIMindtree Artificial Intelligence (AI) has revolutionized the way we interact with technology, and one of its most intriguing applications is conversational AI. Chatbots and virtual assistants have become increasingly popular, enabling businesses to provide personalized and efficient customer experiences. Companies like Microsoft, Oracle, and Amazon […]
