3AI Trending Articles
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The master direction on digital payment security controls, released last week, casts a wide net. The skyrocketing of online transactions in the country—Covid-19 has provided no small impetus, with the amount transacted via UPI doubling in January 2021, at Rs 4.3 lakh crore, from lasts year’s Rs 2.1 lakh crore—calls for fortifying cybersecurity in the […]
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Author: Sudha Bhat, AVP – Customer Analytics, Genpact Modern customers are conscious buyers and do not settle for less. The pandemic has further emphasized the need to provide an exceptional customer experience. Customer support is one of the critical touchpoints to drive experience. It is even more relevant in today’s super competitive digital era, where […]
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For the larger mass of professionals, the words “artificial intelligence,” or AI, often conjure up images of robots, the sorts of robots that might someday take their jobs. But at the enterprise level, AI means something different. It has enormous power and potential: it can disrupt, innovate, enhance, and in many cases totally transform a business. […]
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Featured Article Author: Sidhartha Shishoo, COO, SG Analytics The Chief Operating Officer (COO) is responsible for orchestrating and optimizing the fundamental operations of the organization, bearing the sole mantle of ensuring operational excellence. This encompasses the seamless integration of operational technology, technical systems, management protocols, and organizational ethos with the overarching mission and strategy of […]