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Multi brand – multi channel digital analytic implementation

August 13, 2020

Medical devices and consumer goods manufacturer

Problem Statement

  • Company wanted to leverage insights from their web analytics tools for their marketing campaigns. Regular reporting for their social properties
  • Analytics for their eDetailing platform “MxEngage” – in online & offline modes

Analytics Led Approach

  • Definition of KPI’s & metrics to be tracked specific to the business’
  • Interactive dashboard to provide business with high level metrics to help them gauge asset performance and showcase social performance
  • Provided advanced analytics – to capture user id, % video usage & included native & calculated metrics in our analysis & reporting
  • Leveraged data from YouTube Analytics, Facebook Insights, Social Bakers, Sysomos
  • Created a framework for rolling out Mobile Analytics leveraging Google Analytics SDK (for iOS native app) & JavaScript based data layers to capture user interaction

Business Impact

  • On time Web Analytics Insights used for marketing decisions
  • Real time data to capture sales reps location & content consumed
  • Real time data analysis during events to gauge asset usage per user, pdfs emailed, forms filled , navigation summary etc.
  • Social Insights that are used for marketing decisions on channel strategy

Critical Success Factors

  • Process Optimization – Automation led to effort reduction by 15%
  • Brought Clarity to Social properties performance

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