India's largest platform for AI & Analytics leaders, professionals & aspirants

Sign in

India's largest platform for AI & Analytics leaders, professionals & aspirants

3AI Digital Library

Patients Support program Turnaround Time Optimization

September 10, 2020

One of the world’s top Pharmaceutical company

Problem Statement

  • Program turnaround time and speed up the process with high quality error-free progress.
  • Monitoring Nurses Performance and Best practice for supporting patients and converting into Therapy.
  • Best staffing model for Patients Support.
  • Monitoring every stages of the HUB models.

Analytics Led Approach

  • In depth analysis implementation on entire HUB model to understand the performance and time taken to complete the multiple stages of the model. Correlate the Stages performance and turnaround time against the  Nurses performance.
  • Designed a Nurses Performance report to closely monitor Nurses tasks, progress and Designed details Brand performance dashboards to observe the turnaround days of stages. Analyzed Patients behavioral against the Turnaround time.
  • Staffing model created based on the Patients persistence.

Business Impact

  • Identified Stages that take extended time to complete and solution provided to optimize the same to reduce the overall turnaround time.
  • Standardized dashboards and Reports produced to monitor the Brand performance Solution provided based on trends – Best time to call or reach patients to convert them into successful therapy.
  • Standardized interactive reports produced on weekly basis to watch the Nurses performance against their Goals. Expected vs  Actuals.

Critical Success Factors

  • Patients Support Program Turnaround time was reduced. Expected time reduce by this year end is ~ 35% less than the current Turnaround time.
  • Nurses Task and Calls performance are improved which leads to reduce the overall program turnaround time.

    3AI Trending Articles

  • IIT Delhi Offers Free Online Course on AI

    IIT Delhi is offering a free online 12-week programme on Artificial Intelligence with a certificate on completion. Indian Institute of Technology (IIT) Delhi is inviting registrations from those who would like to enrol for a 12-week long free online course on Artificial Intelligence. This programme will be offered on the National Programme on Technology Enhanced […]

  • Changing face of Algorithms

    In the age of Big Data, algorithms give companies a competitive advantage. Today’s most important technology companies all have algorithmic intelligence built into the core of their product: Google Search, Facebook News Feed, Amazon’s and Netflix’s recommendation engines. “Data is inherently dumb,” Peter Sondergaard, senior vice president at Gartner and global head of Research, said […]

  • How Augmented Analytics is Transforming the Analytics Ecosystem

    Author:  Sidharth Sivasailam, Vice President – Products, Course5 Intelligence | LinkedIn – The world of Business Analytics is at an inflection point. Trillions of bytes of data are being generated every day; however, companies continue to struggle with harmonizing this data, analyzing the data of various shapes and sizes they are storing, determining what’s most […]

  • Facebook is testing an AI-powered tool to Summarize News

    Facebook has been trying to get a foothold in the news space for many years. Last year, the company launched a dedicated section on its site called Facebook News for users in the US. It also wants to expand this program to other countries such as Brazil, Germany, and India. According to a report from […]