India's largest platform and marketplace for GCC & AI leaders and professionals

Sign in

India's largest platform and marketplace for GCC & AI leaders and professionals
Become a Thought Leader
Become a 3AI Member

Sign in

3AI Digital Library

< Go Back

Performance monitoring for HUB across geographies

3AI September 10, 2020

One of the top 3 US Pharmaceutical companies

Problem Statement

  • Company has tie up with third party vendor in setting HUB’s to facilitate the availability of their specialty drugs. HUB serves as a single point of contact for patients to access specialty drugs, as well as providing comprehensive healthcare management services that ensure adherence to prescribed therapies.
  • Company wanted to monitor the performance of nurses operating out of such HUB’s across geographies and roll out incentive compensation.

Analytics Led Approach

  • Gathered data from various internal sources/tools and crystallized the key aspects that influence the HUB’s execution efficiency .
  • Systemized the best and comprehensive approach in calculating metrics for monitoring performance of nurses after discussions with stake holders from multiple teams.
  • Designed a structured workflow based application to capture qualitative and quantitative metrics for Incentive compensation.

Business Impact

  • The company was able to get a clear idea about the performance of various territories and decide the incentive compensation
  • Provided value add by supporting the metrics by establish correctness of approach, statistical relevance of the numbers obtained.

Critical Success Factors

  • HUB’s performance efficiency is effectively captured. Company can monitor and reach out to HUBs having unusual trends.
  • Company is able to decide incentive performance in a transparent and effective manner.

    3AI Trending Articles

  • Transforming Product Experience: How Generative AI is changing the game for Microsoft, Oracle, and AWS

    Featured Article: Author: Abhishek Tandon, Director, Customer Success for Fosfor, LTIMindtree Artificial Intelligence (AI) has revolutionized the way we interact with technology, and one of its most intriguing applications is conversational AI. Chatbots and virtual assistants have become increasingly popular, enabling businesses to provide personalized and efficient customer experiences. Companies like Microsoft, Oracle, and Amazon […]

  • Cloud4C and Google Cloud to build CoE for SAP and Anthos

    The partnership aims to enable enterprises to accelerate their digital transformation journey on the cloud. Cloud4C, a cloud managed services provider, is collaborating with Google Cloud to build a Centre of Excellence (CoE) for SAP and Anthos by Google Cloud. The center of excellence (CoE) will equip businesses with capabilities to modernize mission critical IT infrastructure and applications, while […]

  • A hacker broke into a Florida Water Treatment Plant

    A hacker broke into a Florida water treatment plant and ordered it to increase the amount of lye to extremely dangerous levels, officials said. . A hacker broke into a Florida water treatment plant and ordered it to increase the amount of lye in the water to extremely dangerous levels, officials said Monday. The plant […]

  • TransUnion Expands Global Capability Centers in India and South Africa

    Centers in India and South Africa to support global organization and local markets CHICAGO, Feb. 22, 2021 (GLOBE NEWSWIRE) — As TransUnion (NYSE: TRU) continues to evolve and modernize its approach to business, the company announced expansion of its existing Global Capability Center in Chennai to Pune, India and establishment of a new Global Capability […]