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Customer Feedback Analytics Using Classification Modelling

October 27, 2020

One of India’s Largest Conglomerates headquartered in Mumbai

Problem Statement

Automate the survey feedback comment classification process and also predict the future comment classification

Solution Approach

  • Model Dataset

  • Random Forest

  • Network issues, Voice issue, data issue ,customer service issue and multiple issues


Business Impact

  • Leverage Customer experience around their product

  • Ensemble Classifier produces Higher Accuracy as compared to individual algorithm

  • Through interactive dashboard the concerned team can get the idea of the main problems

Critical Success Factors

  • Greenplum Database
  • Interactive Dashboard Deployment

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