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3AI Digital Library

Predictive customer Analytics

July 26, 2020

Swati Jain
Vice President – Analytics at EXL

Swati Jain on Predictive Customer Analytics where she will deep dive into how #analytics can help create engaging experiences throught the customer lifecycle to drive aquistion, engagement and retention. She will also discuss how leaders utilize customer level analytics to reveal key insights to improve Organisational KPI’s and customer outcomes. In this webinar, you will get to know • How to Use Analytics to Derive the Critical Insights Hidden in Your Customer Data? • How to Use Analytics to Measure and Improve Customer Engagement and Experience? • How to Use Analytics to Increase Customer Acquisitions as well as Anticipate and Reduce Churn?

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