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Insights & Intelligence with AI

Reset Customer Experience with AI: The Art of Possible

Enterprises of all stripes have started to invest heavily in AI to help them understand their customers more deeply and to gain the advantages of superior customer experience (CX). Yet as leaders strive to form a more complete picture of customer preferences and behaviours, they continue to rely on ageing survey-based measurement systems that for decades have formed the backbone of CX efforts.

Reimagine Human & Enterprise Decision Making in the AI era

In the age of VUCA world & Industry 4.0 revolution, AI continues to dominate the business landscape. Whilst the naysayers have advocated the doomsday for humanity by predicting the advent of singularity, AI for good & all have several applications to usher a new change in how we make decisions at enterprise and personal fronts.

Trending 3AI Articles

  • Unlocking Synergy: Combining Computer Vision, NLP, and Deep Learning for Automated Process Discovery & Process Intelligence

    Featured Article: Author: Anurag Upadhyay, Accenture Introduction: In today’s dynamic business landscape, organizations face an ever-increasing demand for efficiency, innovation, and competitiveness. To meet these challenges head-on, businesses are turning to cutting-edge technologies that can revolutionize how they understand, optimize, and manage their operations. Among these transformative technologies, the fusion of Computer Vision, Natural Language […]

  • AI propels progress for the differently abled

    AI or Artificial Intelligence is a Data Science Function that trains the computers to learn through experiences and perform tasks at cognitive levels adjusting to certain inputs. Artificial Intelligence is a field of Data Science and over the years it has emerged as a significant function across all businesses. AI or Artificial Intelligence is a […]

  • Understanding Language Model Evaluation Metrics: A Comprehensive Overview

    Featured Article: Author: Mradul Jain, AB InBev Large language models, such as GPT, Llama, Bard, etc. have gained immense popularity for their ability to generate coherent and contextually relevant text. Evaluating the performance of these models is crucial to ensure their reliability and utility. To accomplish this, a range of metrics have been developed. In […]

  • How AI is transforming Financial Services

    Since its inception, AI has experienced at least two major hype cycles with resulting winters of disillusionment. Although after the first “winter”, many financial firms deployed a number of successful applications, by the 1990s, AI went into its second winter of disillusionment as realization set in that these systems were harder and more costly to build and maintain […]