Insights & Intelligence with AI
Reset Customer Experience with AI: The Art of Possible
Enterprises of all stripes have started to invest heavily in AI to help them understand their customers more deeply and to gain the advantages of superior customer experience (CX). Yet as leaders strive to form a more complete picture of customer preferences and behaviours, they continue to rely on ageing survey-based measurement systems that for decades have formed the backbone of CX efforts.
Reimagine Human & Enterprise Decision Making in the AI era
In the age of VUCA world & Industry 4.0 revolution, AI continues to dominate the business landscape. Whilst the naysayers have advocated the doomsday for humanity by predicting the advent of singularity, AI for good & all have several applications to usher a new change in how we make decisions at enterprise and personal fronts.
Trending 3AI Articles
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Revolutionizing Claims Journey through Generative AI
Featured Article Author: Vidhya Veeraraghavan, Standard Chartered In the Claims-2030 series of articles, Mckinsey emphasizes that by 2030, every touchpoint in the claims journey, starting even before an incident occurs, will be supported by a mix of technology and human touch that seamlessly interacts to expedite the process and deliver a better experience across the […]
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ChatGPT and Large Language Models: A prioritization Framework for Leaders
Featured Article: Author: Robin John, Artificial Intelligence Strategist, APAC, Kimberly-Clark Ever since ChatGPT was released last year, a flurry of LLM(Large Language Model) – related product announcements from tech giants have taken the world by storm. The key driving factor behind the success of ChatGPT is its human-like interface into AI. A technique called Reinforcement […]
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Google investigates ethical AI team member over sensitive data handling
Google’s diversity efforts have been questioned by employees and adds to years of angst, including several resignations and firings in the AI department. Alphabet Inc’s Google is investigating a member of its ethical AI team and has locked the corporate account linked to that person after finding that thousands of files were retrieved from its […]
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AI in Publishing
Featured Article: Author: Deependra Singh, VP & Head Data Science and Analytics, Network 18 In recent years, the term “Artificial Intelligence” has been making headlines in almost every industry. From healthcare to finance, AI is transforming the way we work and live. But what about the media landscape? Could AI be a game-changer in this […]