India's largest platform for AI & Analytics leaders, professionals & aspirants

Sign in

India's largest platform for AI & Analytics leaders, professionals & aspirants

3AI Digital Library

Intelligent Service Desk – AI In Enterprise Service Management

3AI July 17, 2022

Miraj Vashi
Associate Director – AI,
Symphony SummitAI

In this session, Miraj shared a 360 degree view of Intelligent Service Desk with his inspirational experiences and expertise on how Businesses must capitalise on intelligent service desk solutions that incorporate both technology- and people-based strategies. He shared tips for Organizations to succeed in a future redefined by the new normal in the Enterprise Service Management area. He further highlighted how for an enterprise, ESM has the potential to break silos, streamline service delivery, reduce cost, and deliver top-notch user experience to both internal and external users. He complimented this with interesting AI and ML solutions and use cases which have the potential to take this to the next level while helping Businesses achieve not only tactical but strategic goals too. ESM processes coupled with AI/ML capabilities are essential for any organization to climb the maturity ladder in Service Management space, he mentioned.

In this engaging conversation, Miraj Vashi explained the fundamental domain aspects, the possibilities of AI/ML technologies and how it helps Businesses optimize key metrics. The session also saw a deep dive into interesting use cases, type of AI/ML capabilities utilized in building such use cases and adoption challenges.

    3AI Trending Articles

  • How Augmented Analytics is Transforming the Analytics Ecosystem

    Author:  Sidharth Sivasailam, Vice President – Products, Course5 Intelligence | LinkedIn – The world of Business Analytics is at an inflection point. Trillions of bytes of data are being generated every day; however, companies continue to struggle with harmonizing this data, analyzing the data of various shapes and sizes they are storing, determining what’s most […]

  • Fintech startup Volopay raises $2.1M in seed round

    Singapore-based fintech startup Volopay has raised $2.1 million in seed funding to provide businesses and startups in the Asia Pacific region a powerful control center for all their financial needs. Singapore-based fintech startup Volopay has raised $2.1 million in seed funding. The company said it wants to use the funding to provide businesses and startups […]

  • IoT devices at risk from Amnesia:33

      A new series of vulnerabilities dubbed Amnesia:33 puts millions of IoT devices at risk of being compromised. Security researchers from Forescout disclosed the 33 vulnerabilities today. The flaws are found in four open-source TCP/IP libraries used in the firmware of products from over 150 vendors. According to the researchers’ estimates, millions of consumer and […]

  • Amazon, Microsoft, Google: Platform of choice for European cloud services

    Amazon Web Services (AWS), Microsoft, and Google are continuing to blot out European service providers as the platform of choice for European cloud services, according to a new report from Synergy Research Group. The report found that while the European cloud market has more than tripled over the past three years, European service providers have seen their […]