India's largest platform for AI & Analytics leaders & professionals

Sign in

India's largest platform for AI & Analytics leaders & professionals
Become a Thought Leader
Become a 3AI Member

Sign in

3AI Digital Library

< Go Back

Predictive Application Support

3AI September 6, 2020

Leading manufacturing giant

Problem Statement

  • A manufacturing giant decided to build and host multiple applications in their environment
  • Some of these Apps are in test or production mode, predict feature will be deployed to help with (1) finding out App downtime (2) Event correlation and App behavior and (3) App improvement statistics



Analytics Led Approach

  • Provided segment alerts based on the business impact perspective, to identify most critical ones
  • Developed outage prediction models based on historical data collected in the system
  • Reporting hub generating periodic and specific reports as requested giving insights

Business Impact

  • One single hub giving all business insights helping in better performance and management
    • Faster resolution and decision support for the participating teams
  • Proactive knowledge of outage enabled better planning which in turn reduced business impact due to those outages


Critical Success Factors

  • Intelligent alert system based on business impact and assigning priority levels to the critical alerts
  • Outage tracking and failure prediction mechanism based on IT support center’s ticket data
  • Periodic on demand reports generated by the mechanism

    3AI Trending Articles

  • Three Avenues to foster an edge to win in Digital Business

    Digital business is the creation of new business designs by blurring the digital and physical worlds. It promises an unprecedented convergence of people, businesses and things that changes existing business models and creates new revenue opportunities. Executing digital business will require a digital platform that evolves as business opportunities and threats change. Also, to enable this, […]

  • Unlocking Synergy: Combining Computer Vision, NLP, and Deep Learning for Automated Process Discovery & Process Intelligence

    Featured Article: Author: Anurag Upadhyay, Accenture Introduction: In today’s dynamic business landscape, organizations face an ever-increasing demand for efficiency, innovation, and competitiveness. To meet these challenges head-on, businesses are turning to cutting-edge technologies that can revolutionize how they understand, optimize, and manage their operations. Among these transformative technologies, the fusion of Computer Vision, Natural Language […]

  • Cloud Infrastructure market: Amazon, Microsoft, and Google continue to thrive

    Even in the middle of a pandemic, companies including Amazon, Microsoft, and Google continue to thrive thanks to their control over the cloud infrastructure market. When we talk about regulating big tech, the discussion usually centers on online privacy and location tracking, but we never seem to discuss the control these companies have over a vast […]

  • Being Digital: New Age of Business Transformation

    Digital technologies have profoundly changed the ways we do business, buy, work and live. They have even altered society and continue impacting virtually all business functions and industries. It’s partially what digital business is about Today, digital business mainly is used in a context of digital transformation, disruptive technologies, holistic business optimization and integration/convergence. However, it’s […]