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3AI Digital Library

AI Driven customer service transformation

January 24, 2021

Dr Shivani Rai Gupta
AI COE Lead at Reliance Jio

Best in class customer experience with the help of AI Driven Operational excellence & intelligent process automation. How can one move from reactive customer services to proactive? Customer service for Sales, voice and non-voice processes. Evolution of chatbots, voice bots and end to end process automation.

    3AI Trending Articles

  • AI will drive next wave of Digital Transformation: A perspective

    In the past months, most of you may have run into a situation where you open the GPS app on your smartphone and it ‘knows’ where you would like to go because it fits a certain repetitive pattern of behaviour or the photo app organizing your pictures based on who are the most important people […]

  • Carlyle is the frontrunner to acquire Mphasis from Blackstone

    Carlyle Group is negotiating with at least half a dozen banks and a pension fund to buy out Blackstone’s stake in Mphasis. Binding offers due today. Mumbai: Private equity firm Carlyle Group has emerged as a probable frontrunner to acquire Mphasis Ltd. from Blackstone Group, in what could be the largest buyout in the Indian IT space, according to people familiar […]

  • AI and Ethics – Modern AI Algorithms

    Featured Article: Author: Sameer Ranjan, CTO & Director – Data Science, Catenate Ethics has always been subjective and quite often changed based on the philosophy of nations or their leaders. It is often related to principles of morality and the set of beliefs that a group of people follows. In the 21st century, the narrative […]

  • Revolutionizing Claims Journey through Generative AI

    Featured Article Author: Vidhya Veeraraghavan, Standard Chartered In the Claims-2030 series of articles, Mckinsey emphasizes that by 2030, every touchpoint in the claims journey, starting even before an incident occurs, will be supported by a mix of technology and human touch that seamlessly interacts to expedite the process and deliver a better experience across the […]