Best in class customer experience with the help of AI Driven Operational excellence & intelligent process automation. How can one move from reactive customer services to proactive? Customer service for Sales, voice and non-voice processes. Evolution of chatbots, voice bots and end to end process automation.
IIT Kanpur has introduced three new cybersecurity postgraduate programs with intent to to address the need of cybersecurity personnel by ensuring training of dedicated and highly skilled manpower. With a view to meet the shortfall in trained and skilled cybersecurity personnel in the country, the Indian Institute of Technology, Kanpur has decided to introduce […]
Author: Abhishek Bhadra, AVP – Platforms & Offerings (Building AI products for Sales & Commercial value chain with domain expertise in CPG& Retail, Manufacturing & Aftermarket Services), Genpact | LinkedIn – https://www.linkedin.com/in/abhishekbhadra/ Setting the right target Target setting for the sales force is an age-old problem which is nonlinear and multivariate in nature. If the target is […]
Featured Article: Author: Abhishek Sengupta, Walmart Global Tech India Introduction: A necessary but often tedious task data scientists must perform as part of any project is quality assurance (QA) of their modules so as to prevent any unforeseen incidents during deployment. While Quality Assurance and Excellence is quite prevalent in Data Engineering, QE in Data […]
Since its inception, AI has experienced at least two major hype cycles with resulting winters of disillusionment. Although after the first “winter”, many financial firms deployed a number of successful applications, by the 1990s, AI went into its second winter of disillusionment as realization set in that these systems were harder and more costly to build and maintain […]
