Competition assessment with Social Listening Using Sentiment Techniques
October 27, 2020
Cloud and virtualization software services provider
- 40% sales reps do not use CRM solution for pre-sales activities
- Data is scattered across multiple systems.
- No tool to generate contextual insights to support sales activities
Social Data through Radian 6
Discover social posts that matter most by mining conversations for meaningful insights.
Customer Summary:-Display accounts, sales achievement and support requests. Provide ability to prioritize pending deals.
Critical Success Factors
- Integrated visualization
- Heat Maps & Graph API’s