Google’s diversity efforts have been questioned by employees and adds to years of angst, including several resignations and firings in the AI department.
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Facebook has been trying to get a foothold in the news space for many years. Last year, the company launched a dedicated section on its site called Facebook News for users in the US. It also wants to expand this program to other countries such as Brazil, Germany, and India. According to a report from […]
Featured Article Author: Prabhu Chandrasekharan Artificial Intelligence (AI) is revolutionizing industries by driving automation, optimization, and innovation. As AI systems become more complex, establishing robust governance frameworks focused on ‘Data for AI’ is essential. This ensures data quality, security, and neutrality, leading to reliable AI outcomes. Effective AI governance hinges on several Key Performance Indicators […]
Author: Sudha Bhat, AVP – Customer Analytics, Genpact Modern customers are conscious buyers and do not settle for less. The pandemic has further emphasized the need to provide an exceptional customer experience. Customer support is one of the critical touchpoints to drive experience. It is even more relevant in today’s super competitive digital era, where […]
Featured Article: Author: Nitin Srivastava, Director – Data & Analytics, Advance Auto Parts India To ride this tide of disruption, it is crucial to understand the pulse of customer behavior and demand and integrate it into a digital first approach. One of the key changes brought about by the COVID pandemic was the acceleration of […]
