India's largest platform and marketplace for AI & Analytics leaders & professionals

Sign in

India's largest platform and marketplace for AI & Analytics leaders & professionals
Become a Thought Leader
Become a 3AI Member

Sign in

3AI Digital Library

< Go Back

Performance monitoring for HUB across geographies

3AI September 10, 2020

One of the top 3 US Pharmaceutical companies

Problem Statement

  • Company has tie up with third party vendor in setting HUB’s to facilitate the availability of their specialty drugs. HUB serves as a single point of contact for patients to access specialty drugs, as well as providing comprehensive healthcare management services that ensure adherence to prescribed therapies.
  • Company wanted to monitor the performance of nurses operating out of such HUB’s across geographies and roll out incentive compensation.

Analytics Led Approach

  • Gathered data from various internal sources/tools and crystallized the key aspects that influence the HUB’s execution efficiency .
  • Systemized the best and comprehensive approach in calculating metrics for monitoring performance of nurses after discussions with stake holders from multiple teams.
  • Designed a structured workflow based application to capture qualitative and quantitative metrics for Incentive compensation.

Business Impact

  • The company was able to get a clear idea about the performance of various territories and decide the incentive compensation
  • Provided value add by supporting the metrics by establish correctness of approach, statistical relevance of the numbers obtained.

Critical Success Factors

  • HUB’s performance efficiency is effectively captured. Company can monitor and reach out to HUBs having unusual trends.
  • Company is able to decide incentive performance in a transparent and effective manner.

    3AI Trending Articles

  • Augmenting AI to set the right sales targets

    Author: Abhishek Bhadra, AVP – Platforms & Offerings (Building AI products for Sales & Commercial value chain with domain expertise in CPG& Retail, Manufacturing & Aftermarket Services), Genpact | LinkedIn – https://www.linkedin.com/in/abhishekbhadra/ Setting the right target  Target setting for the sales force is an age-old problem which is nonlinear and multivariate in nature. If the target is […]

  • How Enterprises can leverage the power of Open LLMs and enhance Business Value

    Featured Article: Author: Raghavendra Prasad, JPMorgan With the advent of ChatGPT and several Open LLMs in the last few months, most of the business leaders have been pondering on how their enterprises can leverage these technologies to not only enhance customer experience across their products and services but as well as drive efficiencies & innovation […]

  • Automated Quality Excellence Framework for Data Science Modelling

    Featured Article: Author: Abhishek Sengupta, Walmart Global Tech India Introduction:  A necessary but often tedious task data scientists must perform as part of any project is quality assurance (QA) of their modules so as to prevent any unforeseen incidents during deployment. While Quality Assurance and Excellence is quite prevalent in Data Engineering, QE in Data […]

  • How Analytics is revolutionizing B2B Supply chain around the world

    Featured Article: Author: Saswata Kar, Senior Director and Global Head of Data, Analytics & Data Sciences, Philips GBS This article is about how AI and analytics is really transforming supply chain processes in B2B space. I will be explaining here one use case of Order management analytics, where and how exactly it gets used and […]