India's largest platform for AI & Analytics leaders, professionals & aspirants

Sign in

India's largest platform for AI & Analytics leaders, professionals & aspirants

3AI Digital Library

Tandberg Abandonment & Utilization

Abdul September 5, 2020

Problem Statement

  • Admin department faces user dissatisfaction. Issue being with last minute user abandonment of meetings enabled with Tandberg. This results in unavailability of the facility for those who really need it.

Analytics Led Approach

  • Use analytics to uncover compliance and fraud in internal transactions to enable prepay auditors to improve compliance and reduce loss.

  • Outlier removal based on the  historical approval and rejections patterns of the prepay auditor.

Business Impact

One time useful insights on current situation & extracted significant factors for example

  1. # Rooms Booked (Single room bookings exhibit higher abandonment than multiple room bookings)
  2. Associate Level1(SA & below) exhibit higher Abandonment rate than level2 (Manager & above)
  3. HR function shows higher rate than other Bus
  4. Cities though with high abandonment  score better on utilization
  5. Room utilization tend to increase after 5pm

Critical Success Factors

  • Effective metric calculations for abandonment, room utilization and meeting time utilization for use in existing monitor dashboards
  • Identification of statistical significant user/booking characteristics for prioritized targeting

    3AI Trending Articles

  • Lessons in Failing to Apply Blockchain to combat C19

    This year 2020 has seen quite a variety of exciting developments in the blockchain space. To name just a few: the emergence of decentralized finance (DeFi) and non-fungible tokens (NFTs) as major economic forces and sources of crypto network user tractions, the maturation of layer 2 Ethereum solutions and the rollout of a variety of […]

  • Using OpenAI GPT-3 to write E-Commerce Product Descriptions

    gpt

    Featured Article: Author: Raj Bhatt, CEO, Knowledge Foundry The ProblemWriting e-commerce product descriptions has traditionally been a manual process. This activity necessitates a substantial amount of creative effort given the hundreds of new products produced by each brand/marketplace each year. While large companies use copywriters to create these product descriptions, many smaller companies opt for […]

  • Blockchain mustn’t get blocked: Regulate but do not ban Bitcoin

    The government’s proposed bill to ban cryptocurrency could deal a blow to India’s tech credentials . Since I started writing this column on technology a couple of years ago, two things have been eminently predictable. One is Elon Musk, the richest man in the world now, doing unpredictable things: Boring tunnels, implanting chips in pigs’ […]

  • Enriching Customer Data Platforms with Customer Identity Graphs in a Cookieless World

    Featured Article: Author: Jayachandran Ramachandran, Senior Vice President – Artificial Intelligence Labs, Course5 Intelligence The pandemic has created substantial changes in our shopping behavior. Even diehard offline buyers have moved to online channels, experiencing new ways of buying and fulfilling their needs through the digital ecosystem. Improving customer engagement and value realization by providing relevant […]