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Insights & Intelligence with AI

Reset Customer Experience with AI: The Art of Possible

Enterprises of all stripes have started to invest heavily in AI to help them understand their customers more deeply and to gain the advantages of superior customer experience (CX). Yet as leaders strive to form a more complete picture of customer preferences and behaviours, they continue to rely on ageing survey-based measurement systems that for decades have formed the backbone of CX efforts.

Reimagine Human & Enterprise Decision Making in the AI era

In the age of VUCA world & Industry 4.0 revolution, AI continues to dominate the business landscape. Whilst the naysayers have advocated the doomsday for humanity by predicting the advent of singularity, AI for good & all have several applications to usher a new change in how we make decisions at enterprise and personal fronts.

Trending 3AI Articles

  • Revolutionizing Claims Journey through Generative AI

    Featured Article Author: Vidhya Veeraraghavan, Standard Chartered In the Claims-2030 series of articles, Mckinsey emphasizes that by 2030, every touchpoint in the claims journey, starting even before an incident occurs, will be supported by a mix of technology and human touch that seamlessly interacts to expedite the process and deliver a better experience across the […]

  • The Impact of AI on Global Economy: Trends and Initiatives to Shape the Future

    Featured Article: Author: Princy Gupta, Data Analytics Leader, Honeywell Artificial Intelligence (AI) is revolutionizing the global economy, providing unprecedented opportunities for businesses and governments to thrive in the age of data. According to McKinsey’s latest report, AI is projected to contribute $13 trillion to the global economy by 2030, a figure equivalent to the output […]

  • Changing face of Algorithms

    In the age of Big Data, algorithms give companies a competitive advantage. Today’s most important technology companies all have algorithmic intelligence built into the core of their product: Google Search, Facebook News Feed, Amazon’s and Netflix’s recommendation engines. “Data is inherently dumb,” Peter Sondergaard, senior vice president at Gartner and global head of Research, said […]

  • Embedding Data Quality in Data Strategy & Design for AI

    Featured Article: Author: Prabhu Chandrasekaran AI has been there over a decade, and with Gen AI touching newer frontiers and pushing the envelope across boundaries irrespective of industries and part of the society, One thing that is clearly emerging  world is not the same and – “Data” is not mere oil but a “Strategic Asset”. […]