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Insights & Intelligence with AI

Reset Customer Experience with AI: The Art of Possible

Enterprises of all stripes have started to invest heavily in AI to help them understand their customers more deeply and to gain the advantages of superior customer experience (CX). Yet as leaders strive to form a more complete picture of customer preferences and behaviours, they continue to rely on ageing survey-based measurement systems that for decades have formed the backbone of CX efforts.

Reimagine Human & Enterprise Decision Making in the AI era

In the age of VUCA world & Industry 4.0 revolution, AI continues to dominate the business landscape. Whilst the naysayers have advocated the doomsday for humanity by predicting the advent of singularity, AI for good & all have several applications to usher a new change in how we make decisions at enterprise and personal fronts.

Trending 3AI Articles

  • AI revolution in SMB-Challenges and Way Forward

    Featured Article: Author: Raj Sadasivam, Jana Analysis As most of us would agree, we are on the cusp of the third major revolution in the history of mankind. The invention of letter press in the 15th century by Gutenberg was the first and the internet revolution in the 1990s being the second. Now the world […]

  • Embedding Data Quality in Data Strategy & Design for AI

    Featured Article: Author: Prabhu Chandrasekaran AI has been there over a decade, and with Gen AI touching newer frontiers and pushing the envelope across boundaries irrespective of industries and part of the society, One thing that is clearly emerging  world is not the same and – “Data” is not mere oil but a “Strategic Asset”. […]

  • How Analytics is revolutionizing B2B Supply chain around the world

    Featured Article: Author: Saswata Kar, Senior Director and Global Head of Data, Analytics & Data Sciences, Philips GBS This article is about how AI and analytics is really transforming supply chain processes in B2B space. I will be explaining here one use case of Order management analytics, where and how exactly it gets used and […]

  • Establishing Effective Text Data with Sentiment Analysis

    Featured Article Author: Vinoth Nageshwaran, Business Insider Establishing effective text data frameworks with sentiment analysis is essential for organizations looking to derive meaningful insights from textual information. Sentiment analysis, a subset of natural language processing (NLP), involves identifying and categorizing opinions expressed in text to determine the sentiment behind them. This technique is invaluable for […]