India's largest platform and marketplace for AI & Analytics leaders & professionals

Sign in

India's largest platform and marketplace for AI & Analytics leaders & professionals
Become a Thought Leader
Become a 3AI Member

Sign in

3AI Digital Library

< Go Back

Infrastructure Failure Prediction

3AI September 6, 2020

A leading global manufacturing company

Problem Statement

Build a analytics capability around its IT infrastructure support center:

  • To predict potential outages causing business impact
  • To integrate all the data pieces into an environment to generate insights
  • Unstructured legacy data available, but no periodic analytical trends or analytical insights

Analytics Led Approach

  • Provided segment alerts based on the business impact perspective, to identify most critical ones
  • Developed outage prediction models based on historical data collected in the system
  • Reporting hub generating periodic and specific reports as requested giving insights

Business Impact

  • One single hub giving all business insights helping in better performance and management
    • Faster resolution and decision support for the participating teams
  • Proactive knowledge of outage enabled better planning which in turn reduced business impact due to those outages

Critical Success Factors

  • Intelligent alert system based on business impact and assigning priority levels to the critical alerts
  • Outage tracking and failure prediction mechanism based on IT support center’s ticket data
  • Periodic on demand reports generated by the mechanism

    3AI Trending Articles

  • The Best Practices for IoT Analytics

    In most ways, Internet of Things analytics is like any other analytics. However, the need to distribute some IoT analytics to edge sites, and to use some technologies not commonly employed elsewhere, requires business intelligence and analytics leaders to adopt new best practices and software. There are certain prominent challenges that Analytics Vendors are facing […]

  • The Role of Emotional Intelligence in an AI-Driven World: A Crucial Human Skill for Symbiotic Relationships

    Featured Article: Author: Anees Merchant, EVP, Global Growth and Client Success, Course5 Intelligence The relentless progress of artificial intelligence (AI) is indisputable, and it is rapidly transforming many sectors worldwide, from healthcare and education to commerce and manufacturing. The term “AI-driven world” is no longer futuristic but a present reality. However, amidst this remarkable advancement, […]

  • How Artificial Intelligence technology is transforming Retail

    Featured Article: Author: Joginder Chhabra, DS Group Retailing Industry worldwide including India is going significant transformation with increased focus on e commerce and hybrid retail business models since last decade. The new age retailers are increasingly strategizing to engage shoppers directly due to which the traditional business models adopted by retailers are under significant pressure. […]

  • Role of Generative AI in the Realm of Generative AI

    Featured Article: Author: Ramana Kompally, Director – Data & Analytics, Cloudsufi Generative Artificial Intelligence (AI) has taken the world by storm and every organization is looking forward to having a pie in the cake and augmenting the portfolio. While a plethora of applications is being envisaged using Generative AI (Gen AI), there is one niche […]