India's largest platform and marketplace for GCCs & AI

Sign in

India's largest platform and marketplace for GCCs & AI
Become a Thought Leader
Become a 3AI Member

Sign in

3AI Digital Library

< Go Back

Infrastructure Failure Prediction

3AI September 6, 2020

A leading global manufacturing company

Problem Statement

Build a analytics capability around its IT infrastructure support center:

  • To predict potential outages causing business impact
  • To integrate all the data pieces into an environment to generate insights
  • Unstructured legacy data available, but no periodic analytical trends or analytical insights

Analytics Led Approach

  • Provided segment alerts based on the business impact perspective, to identify most critical ones
  • Developed outage prediction models based on historical data collected in the system
  • Reporting hub generating periodic and specific reports as requested giving insights

Business Impact

  • One single hub giving all business insights helping in better performance and management
    • Faster resolution and decision support for the participating teams
  • Proactive knowledge of outage enabled better planning which in turn reduced business impact due to those outages

Critical Success Factors

  • Intelligent alert system based on business impact and assigning priority levels to the critical alerts
  • Outage tracking and failure prediction mechanism based on IT support center’s ticket data
  • Periodic on demand reports generated by the mechanism

    3AI Trending Articles

  • CES 2021 conference stress importance of security education

    Experts at the CES 2021 conference stress importance of security education The “second age” of quantum computing is poised to bring a wealth of new opportunities to the cybersecurity industry – but in order to take full advantage of these benefits, the skills gap must be closed. This was the takeaway of a discussion between […]

  • Google investigates ethical AI team member over sensitive data handling

    Google’s diversity efforts have been questioned by employees and adds to years of angst, including several resignations and firings in the AI department. Alphabet Inc’s Google is investigating a member of its ethical AI team and has locked the corporate account linked to that person after finding that thousands of files were retrieved from its […]

  • Transforming Product Experience: How Generative AI is changing the game for Microsoft, Oracle, and AWS

    Featured Article: Author: Abhishek Tandon, Director, Customer Success for Fosfor, LTIMindtree Artificial Intelligence (AI) has revolutionized the way we interact with technology, and one of its most intriguing applications is conversational AI. Chatbots and virtual assistants have become increasingly popular, enabling businesses to provide personalized and efficient customer experiences. Companies like Microsoft, Oracle, and Amazon […]

  • Transforming Healthcare with Natural Language Processing (NLP)

    Featured Article Author: Saurav Kumar, UnitedHealth Group Introduction Natural Language Processing (NLP) is a branch of artificial intelligence that focuses on the interaction between computers and humans through natural language. By enabling machines to understand, interpret, and respond to human language, NLP is revolutionizing various industries, including healthcare. In this blog, we will explore how […]