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Transforming Customer Experience through Unified Business Functions
Author: Souvik Das, AVP – Platforms & Offerings, Genpact Digital and Pramit Dasgupta,VP – Platforms & Offerings, Genpact Digital The recent pandemic has changed customer expectations and interactions in many ways. Forever. As organizations evolve through the new normal and gear up to satisfy their customers, there is a need to rethink and redesign how […]
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What is Demand Forecasting and how it helps a Business?
Featured Article: Author: Soutrik Chowdhury & Sreedhar Sambamoorti, AB InBev Demand forecasting is the estimation of a probable future demand for a product or services based on historical trends, seasonal patterns and taking both internal and external factors into consideration Demand forecasting is crucial for activities such as supply planning, product manufacturing planning, and financial […]
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Data for AI -Optimizing AI Governance and Implementing Key Performance Indicators for Success
Featured Article Author: Prabhu Chandrasekharan Artificial Intelligence (AI) is revolutionizing industries by driving automation, optimization, and innovation. As AI systems become more complex, establishing robust governance frameworks focused on ‘Data for AI’ is essential. This ensures data quality, security, and neutrality, leading to reliable AI outcomes. Effective AI governance hinges on several Key Performance Indicators […]
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Cybersecurity To Remain Hot In The New Year
Despite a pandemic that raged around the globe for the better part of the year, the cybersecurity market retained investor interest in 2020 and many in the sector expect next year to be no different. “Security is a red hot sector with more and more money pouring into it,” said Andrew Atherton, managing director at Union Square […]