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Transforming Customer Experience in Contact Centers using AI
Author: Sudha Bhat, AVP – Customer Analytics, Genpact Modern customers are conscious buyers and do not settle for less. The pandemic has further emphasized the need to provide an exceptional customer experience. Customer support is one of the critical touchpoints to drive experience. It is even more relevant in today’s super competitive digital era, where […]
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Algorithms to take Digital Businesses to Next Level
Digital transformation is vital for business growth, but working out what to do and how to do it remains difficult for IT and business leaders. At its heart, the digital revolution is about consumer behavior and business opportunity, not technology. The major changes in how consumers use technology, and to where technology is applied, represent […]
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Driving innovation in B2B payments through AI
Featured Article: Author: Shireen Ali, Senior Vice President – Analytics, Citi The B2B payments sector is estimated to be a $120 trillion* business. Yet, despite recent technological advancements, B2B payments still falls behind its counterpart, B2C, in terms of both customer experience and efficiency. If you have to go out to a café and buy […]
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IoT devices at risk from Amnesia:33
A new series of vulnerabilities dubbed Amnesia:33 puts millions of IoT devices at risk of being compromised. Security researchers from Forescout disclosed the 33 vulnerabilities today. The flaws are found in four open-source TCP/IP libraries used in the firmware of products from over 150 vendors. According to the researchers’ estimates, millions of consumer and […]