Featured Article: Author: Ganes Kesari, Innovation Titan A Telecom major was grappling with high customer attrition. The firm was one of the largest Telecom companies in the world and a market leader in Asia. The marketing team’s heuristics-driven approach to customer retention was dated and ineffective. Reviewing the business performance in a weekly huddle, the […]
Featured Article Author: Koyelia Ghosh Roy, EXL Copilot is a buzzword now with almost all assistive solutions being tagged with them. However, it is the most in-demand solution in today’s era, helping from simple automation of mundane tasks like O365 CoPilot or very sophisticated, customized solutions for specialized tasks like data analysis using database agents […]
Digital transformation is vital for business growth, but working out what to do and how to do it remains difficult for IT and business leaders. At its heart, the digital revolution is about consumer behavior and business opportunity, not technology. The major changes in how consumers use technology, and to where technology is applied, represent […]
We’re living in times of a great data paradox. One side of the paradox is the explosive growth of data in and around us. Here are some facts reported in IDC’s Global Data Sphere to corroborate this: – 59 Zettabytes – total volume of data processed in the year 2020– 26% CAGR – the forecasted […]