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Insights & Intelligence with AI

Reset Customer Experience with AI: The Art of Possible

Enterprises of all stripes have started to invest heavily in AI to help them understand their customers more deeply and to gain the advantages of superior customer experience (CX). Yet as leaders strive to form a more complete picture of customer preferences and behaviours, they continue to rely on ageing survey-based measurement systems that for decades have formed the backbone of CX efforts.

Reimagine Human & Enterprise Decision Making in the AI era

In the age of VUCA world & Industry 4.0 revolution, AI continues to dominate the business landscape. Whilst the naysayers have advocated the doomsday for humanity by predicting the advent of singularity, AI for good & all have several applications to usher a new change in how we make decisions at enterprise and personal fronts.

Trending 3AI Articles

  • Using AI to Outwit Malicious AI

    Robust Intelligence is among a crop of companies that offer to protect clients from efforts at deception. IN SEPTEMBER 2019, the National Institute of Standards and Technology issued its first-ever warning for an attack on a commercial artificial intelligence algorithm.Security researchers had devised a way to attack a Proofpoint product that uses machine learning to identify spam emails. The system produced email headers that […]

  • The Dynamic Duo of AI and Data: Unlocking Intelligent Solutions and Powering Future Capabilities

    Featured Article: Author: Manoj Suryadevara, Walmart Global Tech Introduction  Artificial Intelligence (AI) and data convergence have emerged as a mighty force driving innovation and reshaping industries worldwide in this digital age. AI enables machines to simulate human-like intelligence while data fuel AI algorithms. This symbiotic relationship between AI and data is at the heart of […]

  • Unleashing Agentic AI: Maximizing ROI with Autonomous Data Solutions

    Featured Article Author: Saurabh Kaushik, IBM In recent years, AI has fundamentally transformed businesses by enhancing customer engagement, streamlining processes, and improving decision-making. Now, a new phase of AI, known as Agentic AI, is emerging, which enables autonomous decision-making and action-taking capabilities. For business leaders and AI enthusiasts, this shift introduces exciting opportunities for innovation […]

  • Accentuating customer experience: Digital Chat Agents & Chatbots

    As e-commerce (and retail in general) becomes increasingly global and competitive, business leaders understand that AI can be a valuable tool in reconnecting with consumers. AI has the power to analyze huge amounts of data from numerous sources, including human behaviors and emotions. This can then be used to create more meaningful customer experiences. Take, […]