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Insights & Intelligence with AI

Reset Customer Experience with AI: The Art of Possible

Enterprises of all stripes have started to invest heavily in AI to help them understand their customers more deeply and to gain the advantages of superior customer experience (CX). Yet as leaders strive to form a more complete picture of customer preferences and behaviours, they continue to rely on ageing survey-based measurement systems that for decades have formed the backbone of CX efforts.

Reimagine Human & Enterprise Decision Making in the AI era

In the age of VUCA world & Industry 4.0 revolution, AI continues to dominate the business landscape. Whilst the naysayers have advocated the doomsday for humanity by predicting the advent of singularity, AI for good & all have several applications to usher a new change in how we make decisions at enterprise and personal fronts.

Trending 3AI Articles

  • POV: Executive’s guide to build GenAI COE Effectively

    Featured Article Author: Mausam Deb (Healthcare & Life Science – AI Leadership Consultant) Generative AI (aka LLM) is no less than a rage for the last few years. The democratization of technology achieved by OpenAI through its GPT-3.5 model is remarkable. Market size of GenAI is growing in leaps and bounds. Every company in the […]

  • Future of Work 2.0: Reimagining Work in the Age of Contextual Generative AI

    Featured Article Author: Mahadevann Iyerr, MAAVRUS The way we work is changing a lot, and it’s more than just using new technology. As technology improves quickly and more data is created, businesses need to rethink how they do things to stay successful. This change is happening because of AI, the huge amount of data we […]

  • Combining the power of Generative & Predictive AI

    Featured Article: Author: Shuvajit Basu GenAI has taken the world by storm. I certainly don’t have to outline the numerous possibilities it brings to bear. Both GenAI and Predictive AI have their share of strengths andbopportunities. However, if we can combine the power of these Generative models with Predictive AI/ML models, we might be able […]

  • Creating the Bridge of Translation between AI Technologists and Business

    Featured Article: Author:  Abhishek Tandon, Director, Customer Success for Fosfor, LTIMindtree Like we saw in the previous article “Crossing the AI Adoption Chasm“, there is a big gap in the objective of the technologists driving the AI project and the business user seeking value from it. This gap is causing major adoption issues as both […]